TERMS OF USE

Last updated: February 24, 2025

We are Heliogram LLC, doing business as Heliogram (the "Company", "we", "us", "our"). We operate the website https://www.wedding-concierge.com/ (the "Site") and all related products and services (collectively, the "Services").

Note: The Services are intended for users who are at least 13 years of age. All users who are minors (generally under the age of 18) must have the permission of and be directly supervised by their parent or guardian. We recommend that you print a copy of these Legal Terms for your records.

Table of Contents

  1. Our Services
  2. Intellectual Property Rights
  3. User Representations
  4. Purchases and Payment
  5. Policy
  6. Prohibited Activities
  7. User Generated Contributions
  8. Contribution License
  9. Services Management
  10. Privacy Policy
  11. Term and Termination
  12. Modifications and Interruptions
  13. Governing Law
  14. Dispute Resolution
  15. Corrections
  16. Disclaimer
  17. Limitations of Liability
  18. Indemnification
  19. User Data
  20. Electronic Communications, Transactions, and Signatures
  21. SMS Text Messaging
  22. California Users and Residents
  23. Miscellaneous
  24. Contact Us

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such use would be contrary to law or regulation. If you access the Services from other locations, you do so at your own initiative and are solely responsible for complying with local laws.

The Services are not tailored to comply with industry-specific regulations (e.g., HIPAA, FISMA). Accordingly, if your interactions would be subject to such laws (for example, the Gramm-Leach-Bliley Act), you may not use the Services.

2. Intellectual Property Rights

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including but not limited to all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the "Content"), as well as the trademarks, service marks, and logos (the "Marks").

Your Use of Our Services

Subject to your compliance with these Legal Terms—including the Prohibited Activities section—we grant you a non-exclusive, non-transferable, revocable license to:

  • Access the Services; and
  • Download or print a copy of any portion of the Content to which you have proper access, solely for your internal business purposes.

3. User Representations

By using the Services, you represent and warrant that:

  1. You have the legal capacity to enter into these Legal Terms and agree to comply with them;
  2. You are not under the age of 13;
  3. You are not a minor in the jurisdiction in which you reside (or if you are, you have obtained parental permission to use the Services);
  4. You will not access the Services through automated or non-human means (e.g., bots or scripts);
  5. You will not use the Services for any illegal or unauthorized purpose; and
  6. Your use of the Services will comply with all applicable laws and regulations.

If you provide any information that is untrue, inaccurate, or incomplete, we reserve the right to suspend or terminate your account and deny any current or future use of the Services.

4. Purchases and Payment

Accepted Forms of Payment: PayPal.

You agree to provide current, complete, and accurate purchase and account information for all transactions made via the Services. You are responsible for updating your account and payment information as needed. Sales tax will be added as required, and all payments shall be in US dollars.

You authorize us to charge your chosen payment provider upon placing your order. We reserve the right to correct any pricing errors or mistakes—even if we have already received payment—and to refuse any order at our sole discretion.

5. Policy

All sales are final. No refunds will be issued.

6. Prohibited Activities

You agree not to:

  • Systematically retrieve data or content from the Services to create a compilation, database, or directory without our written permission.
  • Trick, defraud, or mislead us or other users, especially to obtain sensitive account information.
  • Circumvent, disable, or interfere with security-related features of the Services.
  • Disparage, tarnish, or harm our reputation or the Services.
  • Use any information from the Services to harass, abuse, or harm any person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Violate any applicable laws or regulations.
  • Engage in unauthorized framing or linking to the Services.
  • Upload or transmit viruses, Trojan horses, or other harmful materials.
  • Use any automated system (e.g., bots or scripts) to access or collect data from the Services.
  • Remove copyright or proprietary notices from any Content.
  • Impersonate another user or use another user’s username.
  • Employ any passive or active information collection mechanisms (e.g., web bugs, cookies) without consent.
  • Interfere with the operation or security of the Services.
  • Reverse engineer, decompile, or disassemble any software that comprises part of the Services.
  • Collect usernames or email addresses for unsolicited communications.
  • Use the Services to compete with us or for any revenue-generating commercial endeavor.

7. User Generated Contributions

The Services may give you the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials (collectively, "Contributions"). When you make Contributions, you represent and warrant that:

  • Your Contributions do not infringe any third-party intellectual property or proprietary rights;
  • You are the creator of your Contributions or have obtained all necessary rights and permissions;
  • You have obtained necessary consent from any identifiable individuals included in your Contributions;
  • Your Contributions are not false, inaccurate, or misleading;
  • Your Contributions are not unsolicited, unauthorized advertising, spam, or other forms of solicitation;
  • Your Contributions are not obscene, lewd, violent, harassing, libelous, slanderous, or otherwise objectionable;
  • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone;
  • Your Contributions comply with all applicable laws.

Any use of the Services that violates the above may result in the termination or suspension of your rights to use the Services.

8. Contribution License

By submitting Contributions, you grant us permission to access, store, process, and use any information and personal data you provide—including your settings and choices. You retain full ownership of your Contributions; however, you grant us a license to use, reproduce, display, and distribute your Contributions in connection with the Services.

We are not liable for any statements or representations in your Contributions.

9. Services Management

We reserve the right, but are not obligated, to:

  1. Monitor the Services for violations of these Legal Terms;
  2. Take appropriate legal action against anyone who violates the law or these Legal Terms;
  3. Refuse, restrict access to, or disable any of your Contributions (to the extent technologically feasible);
  4. Remove or disable any files or content that are excessive in size or burdensome to our systems;
  5. Manage the Services in a manner designed to protect our rights and property and to facilitate proper functioning of the Services.

10. Privacy Policy

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy (posted on the Services), which is incorporated herein.

Note: The Services are hosted in the United States. If you access the Services from another region with different data protection laws, you are transferring your data to the United States and expressly consent to its transfer and processing.

We do not knowingly collect personal information from children under 13. If we become aware that such information was collected without parental consent, we will delete it as soon as reasonably possible.

11. Term and Termination

These Legal Terms remain in effect while you use the Services. Without limiting any other provision, we reserve the right, at our sole discretion and without notice or liability, to:

  • Deny access to the Services (including blocking certain IP addresses) for any reason, including breach of these Legal Terms;
  • Terminate your use or participation in the Services or delete any content you have posted, without warning.

If your account is terminated or suspended for any reason, you are prohibited from registering a new account under your name, a fake or borrowed name, or on behalf of any third party.

12. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time and for any reason without notice. We have no obligation to update any information on the Services and will not be liable for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. You agree that we have no liability for any loss, damage, or inconvenience caused by any downtime or discontinuance.

13. Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.

14. Dispute Resolution

Informal Negotiations

To expedite resolution and control costs, the Parties agree to attempt to negotiate any dispute (“Dispute”) informally for at least thirty (30) days before initiating arbitration. Informal negotiations begin upon written notice from one Party to the other.

Binding Arbitration

If informal negotiations fail to resolve a Dispute (except those Disputes excluded below), the Dispute will be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where applicable, the AAA’s Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"). Arbitration fees and compensation will be governed by the AAA Consumer Rules. The arbitration may be conducted in person, by phone, or online, and the arbitrator’s decision will be in writing.

If a Dispute proceeds in court instead of arbitration, it shall be brought in the state and federal courts located in the United States of America, Pennsylvania, and you waive any objections to jurisdiction or venue in such courts.

Restrictions

Any arbitration shall be limited to the dispute between the Parties individually. No arbitration shall be joined with any other proceeding, nor will disputes be arbitrated on a class-action basis.

Exceptions

The following disputes are excluded from the informal negotiation and binding arbitration provisions:

  • Disputes seeking to enforce or protect intellectual property rights;
  • Disputes related to allegations of theft, piracy, invasion of privacy, or unauthorized use;
  • Claims for injunctive relief.

Any Dispute must be commenced within one (1) year of the cause of action arising. If any portion of this provision is found to be illegal or unenforceable, that portion will not apply, and the Dispute will be resolved in a court of competent jurisdiction.

15. Corrections

There may be information on the Services containing typographical errors, inaccuracies, or omissions. We reserve the right to correct any such errors or update information at any time without prior notice.

16. Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. Your use of the Services is at your own risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no representations regarding the accuracy or completeness of the Services’ content or any linked websites, and we are not liable for any errors or omissions.

17. Limitations of Liability

In no event will we or our directors, employees, or agents be liable for any direct, indirect, incidental, consequential, exemplary, special, or punitive damages (including lost profits, lost revenue, or loss of data) arising from your use of the Services—even if advised of the possibility of such damages.

Notwithstanding anything to the contrary, our liability to you shall be limited to the lesser of the amount paid by you to us during the one (1) month period prior to the cause of action or $1,000.00 USD. Certain laws may not allow these limitations, so some or all may not apply.

18. Indemnification

You agree to defend, indemnify, and hold harmless us, including our subsidiaries, affiliates, officers, agents, partners, and employees, from any loss, damage, liability, claim, or demand (including reasonable attorneys’ fees) arising out of or relating to:

  • Your use of the Services;
  • Your breach of these Legal Terms;
  • Any breach of your representations and warranties;
  • Your violation of third-party rights, including intellectual property rights;
  • Any harmful act toward another user.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

19. User Data

We will maintain certain data that you transmit to the Services for performance and monitoring purposes. Although we perform regular backups, you are solely responsible for the data you transmit or that relates to your use of the Services. We have no liability for any loss or corruption of such data.

20. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending emails, and completing online forms constitute electronic communications. You consent to receive such communications and agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement for a written document.

You agree to the use of electronic signatures and electronic delivery of notices, policies, and records of transactions.

21. SMS Text Messaging

Opting Out

If you wish to stop receiving SMS messages from us at any time, reply with "STOP". You may receive a confirmation message.

Message and Data Rates

Message and data rates may apply to SMS messages. These rates are determined by your carrier and your mobile plan.

Support

If you have any questions regarding SMS communications, please email us at shui6234@gmail.com or call 7022923123.

22. California Users and Residents

If any complaint is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at:

1625 North Market Blvd., Suite N112 Sacramento, California 95834

Or by telephone at (800) 952-5210 or (916) 445-1254.

23. Miscellaneous

These Legal Terms, along with any policies or operating rules posted on the Services, constitute the entire agreement between you and us.

  • Our failure to enforce any right or provision shall not operate as a waiver.
  • We may assign our rights and obligations to others at any time.
  • We are not liable for any loss or delay caused by any cause beyond our control.
  • If any provision is deemed unlawful or unenforceable, it is severable from the remaining provisions.
  • No joint venture, partnership, employment, or agency relationship is created by these Legal Terms.
  • You agree these Legal Terms will not be construed against us by reason of our having drafted them.

24. Contact Us

To resolve a complaint or to receive further information regarding the Services, please contact us at:

Heliogram LLC

Phone: 7022923123

Email: shui6234@gmail.com